Policies

THE REALITY CHECK: WE’RE NOT BIG FANS OF RULES EITHER.

But here’s the thing—doing hair isn’t just our passion, it’s our livelihood. When an appointment goes unfilled, our stylists lose out on income. Our policies are in place to protect our team, support a sustainable salon environment, and ensure we continue to have a talented, dedicated staff that feels valued and respected.

We truly appreciate your understanding and kindly ask that you review our policies before booking. This helps us stay transparent and avoids any unexpected fees due to late cancellations or no-shows.

With love, The Grey & Sage Salon Team

CANCELLATIONS & NO-SHOWS

Life happens, we get it! But to keep things running smoothly, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. This gives your stylist enough time to offer the appointment to another guest.

If a cancellation happens within the 24 hour window, the following fees apply:

  • 24 hours or less– 50% charge of scheduled services
  • No-show – 50% charge of scheduled services

Please note: If this policy is violated, it is at the salon’s discretion to require a 50% deposit for all future bookings. This ensures fairness to our stylists and other guests who are waiting to book appointments.

Thank you for understanding and respecting our time and commitment to your hair care experience!

RUNNING LATE?

We totally understand that sometimes things don’t go as planned! Please arrive on time to ensure the best experience possible. If you’re running behind, give us a quick call—we’ll do our best to accommodate you.

⏳ More than 15 minutes late?

We may need to adjust your service to fit the remaining time, but you’ll still be charged for the original appointment.

If adjusting isn’t possible while keeping your hair goals in mind, we may need to reschedule, and a no show charge will apply.

If we proceed with your appointment but run over the scheduled time, a late fee may be added.

DEPOSITS

All deposits and gift certificates are non-refundable—this includes deposits for new clients, extensions, and special occasion hair services. Deposits are applied to their intended service and may be forfeited if a cancellation or rescheduling occurs.

Thank you for your understanding and for respecting our team’s time—we can’t wait to see you in our chairs! 💕

XO, The Grey & Sage Salon Team

FAQs

How Can I Tip My Stylist?
Cash tips can be handed directly to your stylist or you may leave it in envelope provided by the front desk. Venmo and Zelle QR codes for your stylists will also be able for you at the front desk with instructions if needed.
Should I have a consultation before I book an appointment?

All of our appointments start with a consultation but if it's your first time with the stylist, if you are looking to make a dramatic change, if you have box dye on your head, and any extension appointments we recommend making a consultation appointment.

This complimentary appointment is the perfect opportunity to discuss your hair history and the best approach to achieve your dream hair. It ensures that you have a clear understanding of what is possible to achieve, that your service appointment is booked correctly, and that an accurate price quote is provided.

When should I book my next follow up appointment?

For haircut appointments, we suggest coming back every 6 to 8 weeks. For color touch-ups, we suggest 4 to 6 weeks. For highlights, we suggest 6 to 8 weeks. For balayage, we suggest 8 to 10 weeks. For keratin treatments we suggest 3 to 4 months.

The best way to know when you should book your next follow-up appointment is to ask your stylist at the end of your appointment. They will provide more detail tailored to your specific hair needs, goals, and maintenance. No one knows their schedule better than the stylists themselves. Ask them to book your next appointment while you're in their chair!

Do you take walk-in appointments?
While we do suggest making an appointment for guaranteed service, we do also take walk-ins.
Why does Online Booking ask for my credit card information?
We do NOT charge your credit card at the time of online booking. The credit card is to reserve the time and stylist. The credit card is subject to the Cancellation Policy terms.
What is the Cancellation Policy?
Grey & Sage Salon requires an appointment to be moved or cancelled 24 hours before the start of the scheduled appointment time. If an appointment is cancelled or moved within 24 hours of the scheduled appointment time, there will incur a cancellation fee of half your scheduled services to be charged to the card on file.
What is the Refund Policy?
Services received at Grey & Sage Salon are non-refundable. Clients have up to 7 Days to address any concerns. The salon will do everything, within reason, to resolve any issues to the best of our professional knowledge while ensuring the integrity of the client's hair.
What is the Retail Exchange Policy?
Retail items purchased at Grey & Sage Salon are non-refundable. Clients may only exchange a product up to 10 days after the purchase date. Hot tools may not be returned or exchanged.
Book Now